Immigration New Zealand Client Complaint Resolution Process is intended to have a more interactive way to deal with complaints that stem from the communication between INZ and its patrons. Nevertheless, the question arises what sort of information you are needed to make available while lodging a complaint under the Client Complaint Resolution Process?
Following is small information that could help you:
When you log a complaint, you are required to give your full name, together with your Application number of the case the complaint is regarding. Lest, you are not provided with the Application/Client number, you can provide your full name, date of birth, in addition to your passport number. In your complaint, you require to give the authority an accurate description of the reasons for the complaint. To hold up your case, you can give other related documents as well.
A complaint may be of any type that is related to application processing and any communication between Immigration New Zealand and you. The INZ takes an utmost of two working days to reply to your complaint. After that you are most probable to get response from the branch where your case was handled in 15 days. On the other hand, in certain complex cases, the Branch Manager may acquire a little more time.
Following is small information that could help you:
When you log a complaint, you are required to give your full name, together with your Application number of the case the complaint is regarding. Lest, you are not provided with the Application/Client number, you can provide your full name, date of birth, in addition to your passport number. In your complaint, you require to give the authority an accurate description of the reasons for the complaint. To hold up your case, you can give other related documents as well.
A complaint may be of any type that is related to application processing and any communication between Immigration New Zealand and you. The INZ takes an utmost of two working days to reply to your complaint. After that you are most probable to get response from the branch where your case was handled in 15 days. On the other hand, in certain complex cases, the Branch Manager may acquire a little more time.
Your business coach will say that you should deal with every single complaint that comes to your attention in a professional and efficient way. Most importantly, never ignore complaints.
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